Frequently Asked Questions
Booking & Reservations
How do I book a tour on 24camels.com?
To book a tour, visit our website, browse the available tours, select your preferred tour, and follow the booking instructions. You will receive a confirmation email once your booking is complete.
What is your cancellation policy?
Our cancellation policy varies depending on the tour. Please refer to the specific tour’s details on our website or contact our customer service for more information.
Tours and Experiences
What tours and experiences do you offer?
We offer a variety of tours, including camel rides, camel trekking, desert trips, and guided tours in various destinations. Visit our website to explore all available options.
Are the tours suitable for children?
Many of our tours are family-friendly. However, age and safety restrictions may apply to certain activities. Check the tour details or contact us for specific information.
Safety and Comfort
Are the camel rides and tours safe?
Safety is our top priority. Our camel rides are led by experienced guides, and we follow strict safety protocols to ensure a secure and enjoyable experience for all participants.
Do I need travel insurance for camel rides?
We highly recommend purchasing travel insurance for your trip. This can provide coverage for unforeseen circumstances such as cancellations, medical emergencies, and lost belongings.
Payment & Pricing
What payment methods do you accept for camel rides?
We accept major credit cards, debit cards, and PayPal. All payments are processed securely through our website.
Are there any additional fees or charges for camel rides?
The total cost of the camel ride, including any applicable taxes and fees, will be displayed during the booking process. Additional charges may apply for optional extras or changes to your booking.
Can I make changes to my booking?
Yes, you can make changes to your booking by contacting our customer service team. Please note that changes are subject to availability and may incur additional charges.
How can I confirm my booking?
After completing your booking, you will receive an instant confirmation email with all the details. If you do not receive this email, please check your spam folder or contact our customer service team for assistance.
What should I bring on a tour?
We recommend bringing comfortable clothing, sunscreen, a hat, sunglasses, a camera, and a small backpack for personal items. Specific requirements may vary by tour, so please check the tour details.
How many people can join a tour?
The number of participants allowed on each tour varies. Please check the specific tour details on our website or contact our customer service team for more information.
What if I have dietary restrictions or allergies?
Please inform us of any dietary restrictions or allergies when booking your camel ride. We will do our best to accommodate your needs.
What should I do if I feel unwell during the camel ride?
Inform your guide immediately if you feel unwell during the camel ride. They are trained to handle emergencies and can assist you in getting the necessary help.
Can I make a partial payment for my camel ride booking?
Yes, you can choose to make a full payment or a partial payment at the time of booking. If you opt for a partial payment, the remaining balance will be due before the tour date as specified in your booking confirmation.
Do you offer discounts or promotions for camel rides?
Yes, we periodically offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.